Frequently Asked Questions
Everything you need to know about your Aquascutum Active experience.
What is the standard shipping timeframe for orders?
Standard domestic orders are typically processed within 1-2 business days and delivered within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label and initiate your refund or exchange.
How should I care for my Aquascutum Active performance wear?
To maintain the technical properties of our fabrics, we recommend machine washing in cold water with similar colors and air drying. Avoid using fabric softeners or bleach.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
Yes, Aquascutum Active is committed to sustainability. A significant portion of our collection utilizes recycled polyesters and organic cottons to minimize our environmental footprint.
Can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.